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Contact Us

If you have any questions about our fulfillment, company, returns, or just want to tell us how much you love our products please do not hesitate to reach us .

 
INFORMATION

For questions regarding our Shipping & Delivery click Here.
For questions regarding our Returns Policy click Here.
We also offer an extensive FAQ page found Here.

 
Have a question?  Don't hesitate to contact us.

*Most emails will be replied within 1 business day.

Customer Service - Hours of operation:
Monday through Friday 9:00 AM to 5:00 PM UTC +1
Saturday 10:00 AM to 6:00 PM UTC +1
Sunday Closed.

Frequently Asked Questions:

Q: How long will it take to receive my package?
A: Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it.  Rest-assured we are doing everything in our power to get your order to you as soon as possible!  Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 10 business days.  Please consider any holidays that might impact delivery times.

Q: Do we ship internationally?
A: Yes.  We are able to ship to over 200 countries & regions!

Q: What is the company return policy?
A: We will replace all defective units with a new item upon 30 days of shipment arrival.  For more information click here.

Q: How can I contact you regarding my order?
A: You can contact us via email at service@suprisegirl.com or by using the form located on this page.  Also you can just respond directly to any notification you will receive regarding your order, shipment notification or delivery notification emails.
www.suprisegirl.com is affiliated to【Licheng District Moshumi Department Store】(历城区莫姝美百货店). To support you at www.suprisegirl.com

Drop Us A Line

  • ADDRESS : 55 Gallaxy Enque, 2568 steet, 23568 NY
  • PHONE : (440) 000 000 0000

Opening Hours Mon - Sat : 9am - 11pm
Sunday: 11am - 5pm

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